As a general rule of thumb, we recommend that all EcoVibe products be washed in cool/cold water and laid flat, hung, or tumble dry on low settings.
Not only is this a great way to save energy and water, but it will keep your clothing as good as new! For more detailed information on product care, feel free to send us a message or chat (to your right) with us anytime!
Shipping
We offer free shipping and no sales tax on most domestic orders in the U.S.A. Most domestic orders ship on the same day and arrive within 2-5 business days.
Where do you ship?
We ship to all 50 states; Washington, DC; U.S. P.O. Boxes; U.S. territories; and APO/FPO/DPO addresses.
We also ship to Canada and Mexico for a $15 flat rate fee or free with purchases over $200 USD
When can I expect my order to ship?
Orders received by 11am PST, Mon-Sat, will be shipped out the same day. Orders placed on the weekend will be processed the following business day. Most Priority packages arrive within 2-3 business days of shipment. It is rare, but there are occasional delays.
What if I have a special need for shipping?
If you have special delivery instructions or would like Express Delivery options, please email us at support@ecovibestyle.com and we'll do our very best to accommodate your needs.
Orders containing shoes are considered "heavy weight" and are shipped at a flat rate of $10.00, unless in-store pickup is requested.
Do you ship internationally?
Unfortunately, we no longer ship internationally with the exception of Mexico and Canada. Please contact us if you would like help or to discuss special arrangements.
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Standard Shipping
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“Heavy-Weight” Shipping
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Express (2-Day) Shipping
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Domestic Shipping
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FREE
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$10.00
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$25.00
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Orders Over $200 USD
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Orders under $199 USD
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Canada / Mexico Shipping
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FREE
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$15.00 Flat Rate
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*Please note that you will be responsible for all duties, tariffs, and taxes charged by your own country. All transactions will be in U.S. dollars.
Products
How can I find out more information about a product?
You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing us here or using the chat feature to your right.
Gift Cards
Gift cards are delivered by email and contain instructions to redeem them at checkout. A physical Gift Card is also available by request, if desired. Our gift cards have no additional processing fees or expiration and can be used either in the store or online.
Please indicate at checkout if you would like a physical Gift Card mailed to you or the person you are sending the Gift Card to. You will also receive all Gift Card details by email.
Returns & Exchanges
Exchanges
If you would like to exchange for a different size or style, please email us or give us a call so we can check availability and set aside the item(s) for you in advance and request an exchange below.
Please contact us with any merchandise or return policy questions by phone at 971-888-4015 or by email at
returns@ecovibestyle.com
Online Returns
We happily accept returns for any regularly priced, unwashed, unworn and unused merchandise with all hang tags attached, no later than 10 days from the original ship date. We will provide you with a prepaid shipping label, which will be deducted from the total refund, upon receiving product.
If received after 15 days for online purchases, items may be returned for store credit or exchange within 30 days from original purchase.
Sale items may be accepted for return at our discretion for store credit or exchange only.
A prepaid label will be sent to you, and refunds will be applied sub the cost of a shipping return label.
In-Store Returns
For items purchased in store, we will accept returns on unworn merchandise for a full refund or exchange within 7 days of purchase. Returns are accepted up to 30 days from original date of sale for store credit or exchange only.
Products purchased at EcoVibe Home must be returned to EcoVibe Home address, and likewise with EcoVibe Apparel product!
All jewelry, plants, and sale merchandise/discounted items are considered final sale and are not returnable.
Two Easy Ways to Return:
Send your item(s) back to us with the shipping label that we’ll provide.
We’ll automatically deduct the fee from your refund
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Return your items to our Portland location:
1408 NE Alberta Street Portland, OR 97211
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Sizing
At EcoVibe Apparel, we work with multiple designers and fabrics, making it difficult to have a universal size chart.
If you have a question about the sizing of an item or items, please e-mail support@ecovibestyle.com and we can give you our personal recommendations and can often measure it ourselves!
