FAQs

ORDERING & PAYMENT

  • How do I use a promo code?
  •  By signing up for our email list, you will get exclusive access to our sales and promotions. These discount codes may be redeemed online or in person at our Home store location, depending on the code. Be sure to read all terms and conditions when considering using a code. Please note: some promo codes are only valid for first-time purchases, where others may indicate an expiration date.

  • Where can I use my gift card or e-gift card?
  • Physical ECOVIBE gift cards at our store location. E-gift cards may be used for online-only purchases. We can easily transfer the balance of your gift card to suit whichever method you are trying to checkout under. Just shoot us an email here!

  • Can someone else pick up my order?
  •  Yes. Please contact us at 971.888.4015 to verify the name of the person that will be picking up the order. You can also email us here.

  • Can you send my order as a gift? 
  •  Absolutely. Gifting is our favorite! Simply select “add gift options” and proceed to enter a specific gift message (up to 250 characters), if you wish. Should you select ‘gift wrap,’ there is an additional $5.00 charge. This charge covers ribbon, gift tissue and gift box. Shop our selection of greeting cards to add that perfect finishing touch!

     

     

    BUY ONLINE & PICK UP

  • Are you still offering in-store pick up?
  • Yes. Online orders may be picked up at our store located at 1906 NE Alberta St. in Portland, OR 97211.

  • How will I know when my order is ready to be picked up?
  • When placing an order for pickup, you will receive an email notification letting you know the status of the order and when it is ready to be picked up. The notification will also specify the Home location and address.

    • How long will the store hold my order?

    While we do not have a deadline for holding pick up orders, purchases should be retrieved as soon as possible after you have been notified it is ready for pick-up, especially with orders including plants to ensure you receive your items in the best condition.

  • When will I be charged for my pick-up order?
  • Customers will be charged for their order once the order has been submitted online (actual processing could vary depending on your financial institution).

      

     

    SHIPPING

  • How much will it cost to ship my order?
  • Shipping costs will depend on your order size and distance it is being shipped. It can range from $5 to $40. Canada shipping ranges from $35 to $55. 

  • How will I know when my order has shipped? / How do I check my order status?
  • After you place your order you will receive an email Order Confirmation and will be sent tracking information once your order is shipped.
  • How quickly will I receive my package?
  • While we do not offer guaranteed shipping times, expedited shipping, or free shipping, we do our absolute best to make sure your order is sent to you in a timely manner. If there are any delays with your order, we will contact you via email to make you aware of said delays and we will work with you on how you would like to proceed with your order. 

     

  • How will my order be affected by COVID-19 government restrictions?
  •  This can fluctuate depending on our volume of online orders. However, rest assured we are following all government sanitation guidelines and mandates. Please do note that there have been delays with couriers and mail carriers due to COVID-19. If you notice any issues while tracking your order, please contact us so that we may investigate with the mail carrier. 

  • Can I cancel or adjust my order before it ships?
  • Yes, you can reach out to us at support@ecovibestyle.com or reply to your Order Confirmation with changes you want to make. If you want to cancel your order, email or call us as soon as possible to be refunded. 

  • Do you ship to PO boxes and APO/FPO addresses?
  • Yes!

  • Can I be notified when the item I want comes back in stock?
  • While we currently do not have an option to offer this electronically, we do keep a Request Log. Please contact a Sales or Marketing Associate with the item(s) you might be seeing as “out of stock” and we will personally contact you when the item(s) is/are back in stock. You can email us here for assistance!

  • If items in my order ship separately, will I be charged an additional fee?
  • We do our absolute best to ensure all items in your order ship together. However, this is not always possible depending on if the size and/or fragility of the items or if certain item(s) are out of stock. In the event an item is out of stock, we might have it shipped directly from the vendor to create a more expedited experience. Should this scenario occur, we will send you an email to notify you about your order being sent in separate shipments. When your order(s) ship, we will send you the tracking information as soon as it becomes available to us.

  • My package was damaged or never arrived. What now?
  • Please contact us as soon as the damage was noticed if the item is within our return policy parameters (please refer to our RETURNS AND EXCHANGES section). From there, we will do our best to accommodate with an identical replacement or a credit may be given toward a future purchase with us. 


    If your order never arrives, please contact us immediately if you received a tracking number and shipping confirmation from us but your order did not show up on its estimated arrival date. We will be happy to help you troubleshoot what might have gone wrong and we will reach out to the courier service that handled your package if we conclude that the error might be on their end. The most common occurrence that can lead to missing packages is an incorrect shipping address, so we highly recommend double-checking your information before you place an order.

     

    LOCAL DELIVERY

    • Can I have plants delivered to me if I live in the Portland area?

    Yes! In addition to our Shipping and Local Pickup options, we offer Local Delivery. This is the best option to select if you can’t make it to our shop, but want to purchase non-shipping items like plants and furniture.

    • What is your delivery radius?

    We provide a local delivery service within a 5 mile radius of our storefront. Some of the neighborhoods we deliver to include: Humboldt, Lloyd, Cully, Downtown, Mount Tabor, etc.

    • What is the cost for delivery in the Portland area?

    We charge a $35 fee for all deliveries. This is a flat rate fee, no matter how much you purchase!

    • When can I expect my local delivery to go out? / What is your delivery schedule?

    We typically do local deliveries weekly on Mondays and Thursdays, however these days are subject to change. You can expect your order to be delivered by our ECOVIBE team within 7 days of when you placed the order.

    • Do I have to be home to receive my Local Delivery order / What if you missed me?

    If there is not a safe place to drop off your package or if there is a code required to enter the building, we strongly recommend that you are home to receive your local delivery order. You will receive an email notification of when your order is out for delivery and another once it has been delivered.

    If you are not home or prefer contactless delivery, we will leave the package on the doorstep or wherever is specified in the notes of your order. If we are not able to enter the building, we will not deliver the package and will reattempt the following week. After two failed local delivery attempts, you will be charged an additional $35 fee for local delivery or you can pick up your order from our store.

     

     

    RETURNS & EXCHANGES

  • What is your return policy?
  • If you’re not completely satisfied with your purchase, you can return your eligible items by mail within 10 days from delivery for online purchases, return it back to our Portland location within 7 days for a full refund or within 30 days of receiving your items for a store credit. Returns received after the 30-day return period are accepted at our discretion. Late returns that are accepted will be subject to a partial refund of 50% of their original sale prices. This will appear on your orders page as a late-return fee. Eligible returns will be credited to your original form of tender or a store credit that will never expire. Shipping fees are non-refundable.

  • Can I return anything?
  • Live plants, apothecary, jewelry, face masks, and perishable goods are considered final sale and cannot be returned.

  • Can my return be refunded in the form of a gift card?
  • Yes! If you return an order online, you can receive an electronic gift card for store credit. If you are returning something in-store and would like to be refunded with store credit, our associates can issue that credit to your account at checkout!

    +Why didn’t I receive a full refund?

    If you did not receive a full refund you may not have returned your order within 10 days of receiving it in the mail or within 7 days of your in-store purchases. Additionally, orders returned used, altered, or damaged will not receive a full refund. Sale and marked down items are considered final sale and are only eligible for exchange or store credit.

  • Can I return plants?
  • Plants are available for final sale only. We do our best to source plants of the best quality, but If you notice an issue with your plant purchase, please do not hesitate to reach out. 

  • If I mail a return, when will I be refunded?
  • Once we received your returned items we will immediately issue you a full refund if it is within 10 days of when you received your order in the mail, or send you an e-gift card for store credit.

     

    FURNITURE

  • What is your return policy for furniture?
  •  We accept returns for all home goods. You can find our return policy here!

  • What is your shipping policy for furniture and oversized items?
  •  Heavier and/or larger goods, such as pottery, furniture, and baskets, ship at higher rates. Some of these items may not be available for shipping.

  • When will I receive my furniture?
  •  Shipping times can vary depending on the destination. Once the order is shipped, you should receive a shipping notification with a tracking number, which will also indicate the carrier. 

  • How do I know if furniture will fit in my home?
  •  We recommend taking measurements of the space in which you are looking to fill with a new furniture item. We do our best to supply measurements in our product listings. Not finding what you are looking for? Reach out to us here for additional help!

     

     

    SERVICES

    • I need help with my plants! Do you offer a service? / How can I get advice?

    We understand navigating the world of plants can be tricky, so we are happy to offer a Plant Care Consultation service! We take pride in our ability to work independently with our customers to give the most detailed advice. You can find our consultation service here.

    Consultations are scheduled for private 30-minute video calls with one of our Plant Care Specialists who will help you to best understand your plants' environment and prescribe a course of action to revive your urban jungle and make it flourish! Once your order has been submitted, someone from our team will contact you to confirm your appointment.

  • How do private shopping appointments work? / How do I schedule a private shopping appointment?
  • You do not need to schedule an appointment to shop with us, but if you are looking for an isolated shopping experience we still offer 30-minute private shopping appointments during the first and last hour of our store hours everyday. You can schedule a free private shopping appointment here. A member of our team will reach out to schedule and confirm your appointment.

  • I want to purchase a WallyGro Wall Planter, but don't know where to start.
  •  Our Wally Pocket Planter Consultation can help with that. This service helps you start your virtual indoor garden all from the comfort of your own home. Work with our plant specialists to pick, pair, and pot your Wally Eco Planters. Once you have designed your planters, we do the rest so all you have to do is pick them up once they're ready!

    This service is available for Local Pickup or Local Delivery only as we cannot ship live plants. You can find all the details regarding this brand new service here!

  • Can you pot my plant? 
  • We sure can! If you are local and would like to purchase a potted plant, you can add our plant potting service to any order and select Local Pickup or Delivery at checkout. Please note: plant potting can only be done with pots that have drainage. You are welcome to use your own pots or the pots that we sell! Additionally, the cost of a plant pot-up will correspond to the diameter of the pot it is going to be transplanted into. For example, if you would like to use a 6" pot, it would be $6 for the plant potting service.

  • Can you add drainage holes to my pot?
  • Unfortunately, we are not currently offering this service.